Terms of Service & Disclaimer

Terms of Service

Welcome to the website of Donna Hayes. By accessing this site and/or using any of the resources, materials, or services provided, you agree to the following terms and conditions:

1. Professional Background
   Donna Hayes is an accredited Counsellor/Psychotherapist with the Irish Association for Counselling and Psychotherapy. In her professional role, she adheres to a strict code of conduct, engages in ongoing professional development, and uses research-informed therapeutic interventions.

2. Nature of Materials and Services
   All materials, resources, and content provided by Donna Hayes are for educational, informational, and personal development purposes only. They are not intended to replace or substitute for medical, psychological, or other professional healthcare services.

3. No Therapeutic Relationship
   Accessing this website or using any materials or services does not create a therapist-client relationship. Users are fully responsible for their own choices, actions, and outcomes, and for seeking any necessary professional advice or support.

4. Personal Accounts and Testimonials
   Any personal experiences shared by Donna Hayes—including those related to mental health, neurodivergence, introversion, or well-being—reflect her own lived experiences and are not to be interpreted as diagnostic guidance or as representative of anyone else’s experiences. All testimonials are used with the explicit consent of the individuals involved.

5. Intellectual Property
   All content, materials, and resources provided by Donna Hayes are the intellectual property of Donna Hayes. They may not be copied, reproduced, distributed, or shared without prior written permission, unless otherwise credited.

6. Payments, Refunds, and Validity

   • Payments for any services or products are non-refundable.

   • Service packages are valid for six (6) months from the date of purchase.

   • Gift vouchers are valid for twelve (12) months from the date of purchase.

   • Purchase of any service, product, or material does not guarantee availability; users are responsible for confirming availability prior to purchase.

7. Accuracy and Amendments
   Donna Hayes is not responsible for any errors, omissions, or inaccuracies on this site and reserves the right to amend these terms, disclaimers, and content at any time without notice.

8. Limitation of Liability
   By using this website, you agree that Donna Hayes cannot be held responsible for any actions, decisions, outcomes, loss, or damages arising from your use of the site, its materials, or services.

By accessing this site and/or using any resources, materials, or services provided by Donna Hayes, you acknowledge that you have read, understood, and agree to these Terms of Service.